The Wings Up Way

We will treat everyone with kindness and give them our full attention.

In a busy world full of distractions, it’s easy to go through the motions when someone has a question or a problem you have heard many times before.

This principle reminds us that each individual carries a history, and this may be their first time dealing with an issue. Remember they may not have the information or experience you have. Treating them with kindness means you will listen with understanding.

The key to this type of kindness is the second part: Give them our full attention. Every time you help someone, you have the opportunity to make a good impression and a connection. I trust that we all intend to help each other, but the choice we make on how we do it makes our help memorable, positive and kind. Choose kindness.

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